Supplier Terms & Conditions

"Platform" means the OriginSpace marketplace operated by HomeAuto Solutions Pte. Ltd. (UEN: [to be inserted]), a company incorporated in Singapore.

"Supplier" means any individual, sole proprietorship, partnership, or company that registers on the Platform to offer interior design services, building materials, furniture, or related products to Singapore-based customers.

"Customer" means any individual or entity that submits a project brief on the Platform and enters into a transaction with a Supplier.

"Order" means a confirmed transaction between a Customer and a Supplier, governed by these Terms.

"Escrow Funds" means SGD amounts paid by a Customer and held by the Platform pending delivery confirmation.

"Settlement" means the RMB transfer made by the Platform to the registered Supplier account after delivery confirmation, net of Platform Fees.

2.1 All Suppliers must complete Know-Your-Customer (KYC) verification before submitting any proposal or receiving any payment. Submission of false, misleading, or incomplete documents is grounds for permanent removal from the Platform.

2.2 Suppliers must hold all licences, permits, and certifications required by Chinese law, including but not limited to: business licence, export licence, and any sector-specific certifications.

2.3 The Platform reserves the right to request additional documents at any time, including proof of inventory, factory photos, or third-party quality certifications.

2.4 KYC approval does not constitute an endorsement of any Supplier products or workmanship. The Platform determination on KYC status is final and non-appealable except via the formal dispute process in Section 9.

2.5 Registration fee: The first 50 registrations in each partner category (Designers, Material Suppliers, Furniture Manufacturers, and SG Contractors) are free. Once the free quota for a category is full, a non-refundable one-time registration fee of S$500 (Singapore Dollars) applies before account activation. This fee is charged before email verification and is not refundable under any circumstances, including account suspension, KYC rejection, or voluntary account closure. Payment is processed securely via Stripe.

3.1 Suppliers must not contact Customers outside the Platform for the purposes of soliciting, transacting, or diverting business that originated on the Platform. Any circumvention of the Platform payment system constitutes a material breach.

3.2 Suppliers must not list products or services they cannot immediately fulfil, or misrepresent lead times, specifications, quality grades, origin, or certification status.

3.3 All Platform communications must remain professional and lawful. Harassment, discrimination, or prohibited content will result in immediate suspension.

3.4 Suppliers may not offer incentives (monetary or otherwise) to Customers to post favourable reviews or to withdraw legitimate disputes.

3.5 Pricing in proposals must be in Chinese Renminbi (RMB). The Platform converts to SGD using a live FX rate. Final SGD amounts are indicative and subject to the rate at the time of Customer payment.

4.1 The Platform does not charge any fees to the Customer. Customers pay only the agreed project value. Escrow protection, payment processing, and customer support are provided to the Customer at no cost.

4.2 The Platform charges a platform fee of five percent (5%) and a transaction fee of two percent (2%) to Designers, Suppliers, and Contractors, deducted from settlement funds before payout. Total deduction: 7%.

4.3 The 7% platform fee is non-refundable and applies unconditionally to every Order, regardless of dispute or cancellation outcome. In all dispute resolution scenarios, the Platform retains 7% of the total Order value before distributing the remaining 93% between the Customer and the Supplier/Contractor according to the resolution outcome: (a) Full release — you receive 93% of the Order value; (b) Full refund — you receive nothing; the 7% is retained by the Platform and the remaining 93% is returned to the Customer; (c) Partial split — the 93% net pool is divided between you and the Customer in proportion to the split determined by the Platform. You acknowledge and agree that this fee structure applies even where a dispute is found entirely in the Customer's favour.

4.4 No additional fees are charged for KYC verification, profile listing, or proposal submission during the current beta period. The Platform reserves the right to introduce new fee structures with 30 days written notice.

4.4 Payment milestones for Design Services: (a) 50% downpayment upon acceptance of designer proposal; (b) 50% final payment upon delivery of all design deliverables.

4.5 Payment milestones for Materials & Furniture: (a) 30% downpayment upon order confirmation; (b) 70% balance payment before shipment from the OriginSpace-appointed China warehouse.

4.6 Payment milestones for Contractor Services (Singapore): (a) 30% downpayment upon engaging the contractor; (b) 40% progress payment at the midpoint of installation; (c) 30% final payment upon completion and customer sign-off.

4.7 Customer payments are processed in SGD via Stripe. Settlement to Designers and Suppliers is made in RMB. Settlement to Contractors is made in SGD. The Platform does not guarantee any minimum exchange rate for RMB settlements.

4.8 Settlement will be initiated within five (5) business days of each milestone confirmation. The Platform is not liable for delays attributable to banking intermediaries or regulatory holds.

4.9 All parties are solely responsible for taxes (VAT, GST, income tax) arising from receipt of funds in their respective jurisdictions.

5.1 Suppliers must deliver goods and services strictly in accordance with the specifications agreed in the accepted proposal. Any material deviation requires written Customer consent before shipment or commencement.

5.2 All goods shipped to Singapore must comply with Singapore Customs regulations, the Consumer Protection (Fair Trading) Act (Cap. 52A), and applicable product safety standards.

5.3 Suppliers must provide accurate shipping documentation for all cross-border shipments, including commercial invoices, packing lists, and certificates of origin where required.

5.4 Material Suppliers and Furniture Manufacturers must deliver all goods to the OriginSpace-appointed warehouse in China designated at the time of order confirmation. The specific warehouse address will be communicated upon order acceptance. Suppliers are solely responsible for domestic transportation to the appointed warehouse, including packaging, loading, and any associated costs.

5.5 All cross-border sea freight from China to Singapore must be shipped exclusively through OriginSpace's designated logistics partner, Logify. Suppliers must not arrange independent shipping or use third-party freight forwarders for Platform orders. This requirement ensures end-to-end shipment tracking, customs compliance, and delivery accountability.

5.6 All goods delivered to the OriginSpace warehouse must be packaged and palletised in a manner that is safe for handling by crane and forklift at all times. Suppliers must ensure that packaging is structurally sound, properly secured, and labelled with weight, dimensions, and handling instructions. Goods that are not safe for crane or forklift handling will be rejected at the warehouse and returned at the Supplier's cost.

5.7 All deliveries to the OriginSpace logistics warehouse operate on EX-Works (EXW) terms. The Supplier is responsible for all costs, risks, and logistics until the goods are delivered to and accepted at the designated warehouse. Once accepted at the warehouse, all subsequent logistics, freight, customs clearance, and delivery to the Customer in Singapore are managed by OriginSpace via Logify.

5.8 Suppliers consent to the Platform sharing shipment data with Logify for freight tracking purposes.

5.9 Risk of loss for goods in transit passes from the Supplier to the Platform upon acceptance at the appointed warehouse. Risk of loss passes from the Platform to the Customer upon delivery confirmation in Singapore.

5.10 Disputes regarding damaged or non-conforming goods must be raised within seven (7) days of delivery.

6.1 Suppliers retain ownership of their original works uploaded to the Platform. By uploading, Suppliers grant the Platform a non-exclusive, royalty-free, worldwide licence to display, reproduce, and promote such content for marketing purposes.

6.2 Suppliers must not upload, list, or supply goods or design work that infringes the intellectual property rights of any third party, including counterfeit goods or unauthorised reproductions.

6.3 Suppliers are solely responsible for obtaining all necessary IP licences used in their products or services.

6.4 The OriginSpace and HomeAuto trade marks are the exclusive property of HomeAuto Solutions Pte. Ltd.. Suppliers may not use these marks in external marketing without prior written consent.

7.1 The Platform collects and processes Supplier data in accordance with Singapore PDPA 2012 and, where applicable, China PIPL.

7.2 Supplier business name, city, styles, bio, and public profile will be displayed to Customers. Contact details are shared with the Customer only after an Order is confirmed.

7.3 Suppliers consent to background checks, credit checks, and third-party verifications as part of the KYC process.

7.4 The Platform will not sell Supplier data to third parties. Data may be shared with payment processors (Stripe, Airwallex), freight partners (Logify), and regulatory authorities as required by law.

8.1 The Platform operates as a marketplace intermediary and is not a party to any contract between a Supplier and a Customer. The Platform accepts no liability for the quality, safety, legality, or fitness for purpose of any listed goods or services.

8.2 The Platform aggregate liability to any Supplier shall not exceed the lower of: (a) platform fees paid by that Supplier in the preceding 12 months; or (b) S$5,000.

8.3 Suppliers shall indemnify HomeAuto Solutions Pte. Ltd. from losses, claims, damages, or expenses arising from: (a) breach of these Terms; (b) defective or non-compliant goods or services; (c) any IP infringement claim; or (d) violation of applicable law.

8.4 Neither party is liable for force majeure events including natural disasters, government actions, or platform outages exceeding 72 hours.

9.1 Either party may raise a formal dispute via the Platform within fourteen (14) days of the event giving rise to the dispute.

9.2 The Platform will mediate disputes in good faith. If no resolution is reached within 21 days, the Platform may: (a) refund the Customer from Escrow Funds; (b) release funds to the Supplier; or (c) refer the matter to the Singapore Mediation Centre. In all cases, the Platform's 7% non-refundable fee (Section 4.3) is retained before any distribution of escrow funds.

9.3 The Platform may suspend or terminate a Supplier account for: (a) breach of these Terms; (b) multiple Customer complaints; (c) KYC non-compliance; (d) suspected fraud or sanctions violation; or (e) conduct that damages the Platform reputation.

9.4 Upon termination, Escrow Funds will be held for 30 days pending resolution of any open disputes.

10.1 These Terms are governed by the laws of Singapore.

10.2 Any dispute shall be referred to and finally resolved by arbitration in Singapore under SIAC Arbitration Rules. The seat of arbitration is Singapore. The language of arbitration is English.

10.3 The Platform may seek injunctive or other emergency relief from any court of competent jurisdiction.

10.4 These Terms constitute the entire agreement between the Platform and each Supplier and supersede all prior understandings.

Effective: 1 April 2026 | Operator: HomeAuto Solutions Pte. Ltd.